November 15th was a high-stakes day. Women around the world held our breaths, anxiously refreshed our screens, and prayed to the WIFI Gods. 10 am hit, and the pressure was on.
Was it Ivy admission day? No, not until March, but it might as well have been. On November 15th, 2022, Taylor Swift Eras Tour tickets went on sale, and chaos ensued.
For those of you who aren’t Swifties and don’t understand the magnitude of this moment, allow me to put it in perspective. Lawsuits against Ticketmaster were filed. Tickets were resold for as much as $30,000. A pizzeria in New Orleans offered a year’s worth of free pizza in exchange for two tickets. This was serious stuff, people!
Somehow, one of my best friends from high school, Meredith, made it out of the digital bloodbath with two tickets, so we booked our flights to Texas. And then….six months later, on the day of the show, our flight from Dallas to Houston was canceled at 2am.
Well, first it was delayed 11 times over the course of 10 hours, and then it was canceled. This was the last flight of the day, and Meredith and I had grabbed the last two seats on it after our original flight had also been canceled. Everyone’s flights had been canceled earlier in the day due to weather, so of course, again, chaos ensued. Telling an airport’s worth of Taylor Swift fans that the final flight to Houston has been canceled could not have been a fun job.
Between the noise, our lack of good options, and the fact that it was 2am, I did what I seem to do best in airports, which is cry. Internally, I cursed the thunderstorms for existing, cursed the emotionless gate agents who delivered the news, and cursed Texas itself for being so dang big and spread out. When I was done doing all that, I cursed American Airlines for losing my bag, which they had done almost immediately in Raleigh. That was the only thing they seemed to do quickly.
I couldn’t hide the fact that I was crying as I joined the back of the seemingly endless re-booking line. The man in front of me turned around, and embarrassed, I looked up to apologize. To my relief, he smiled. “I feel like crying, too,” he said. “This whole thing is exhausting.”
Voices all around us chimed in, and alliances were formed. I called American Airlines while he called the rental car companies. The man behind us searched for morning Delta flights, and the woman behind him searched for hotels. Meredith found two more women going to the Taylor Swift concert, and we made a deal to drive to Houston together.
All it took was one person (aka, me) having an embarrassing moment of vulnerability for a stoic line of travelers to all start helping one another. One by one, peoples’ individual struggles were solved, and the line grew smaller and smaller as they teamed up and left to rent cars, find hotels, and transfer to the Delta terminal.
We eventually left the line ourselves, and by 6 am, we had made it to Houston with the women from the airport. We slept half the day, finally managed to get my bag, and got ready for the concert with one of our new friends. Not-so-surprisingly, driving four hours through Texas in the middle of the night is a bonding experience.
Now that I’m back home (after an amazing Taylor Swift show), and a little more removed from the situation, I’m reminded of one of my favorite quotes by Mr. Rogers.
Growing up, I was a big PBS Kids fan, and Fred Rogers was a staple in our home. I vividly remember watching as he sat in his cozy TV living room, feeding his fish. In one particular episode, I remember listening as he recalled advice his mother had given him as a child.
“Look for the helpers,” his mother had told him. “[When something bad happens] you will always find people who are helping.”
That sentiment brought me comfort as a child, and it’s still true today. When you’re little, there are people helping you all the time, but the truth is, just because we grow up doesn’t mean the helpers don’t still exist. We all become the helpers.
When I visited the Museum of Happiness in Denmark, I learned that high levels of community trust are associated with the happiest countries. Happy people know there are others who have their backs, whether those people are friends, or strangers (who become friends) in airports.
This week, I’m making a point to try and be a helper. It doesn’t take much; just being a little friendlier, a little kinder, and a little more willing to step up goes a long way. The more of us who make the effort, the better all of our lives will become, and the happier the world will be.
So, thank you, American Airlines, Texas thunderstorms, Taylor Swift, and the people of flight 2790 for reminding me of that.